FAQ
What is your cancellation policy?
For non-refundable rates, we will need your credit card details and authorization to charge the total amount for your stay.
For refundable rate types, we will need a credit card to guarantee the reservation.
Payment can be done upon check-out; It will be charged 100% of the first night 2 days prior to the arrival.
What are your hotel contact details?
To contact memmo Baleeira's front desk please dial (+351) 282 624 212 or send an email to baleeira@memmohotels.com. To contact our reservations department please dial: (+351) 212 425 880 or by email: reservations.baleeira@memmohotels.com
To contact memmo Alfama's front desk please dial (+351) 210 495 660 or send an email to alfama@memmohotels.com. To contact our reservations department please dial: (+351) 212 425 880 or by email: reservations.alfama@memmohotels.com
To contact memmo Principe Real's front desk please dial (+351) 219 016 800 or send an email to preal@memmohotels.com. To contact our reservations department please dial: (+351) 212 425 880 or by email: reservations.preal@memmohotels.com
What is your policy on pets?
We do not accept pets in our hotels.
Does your hotel have a swimming pool?
Yes, memmo Baleeira has an outdoor swimming pool with magnificent ocean views and an indoor pool; memmo Alfama and memmo Principe Real have heated outdoor swimming pool (available for guests only).
I would like to know what are the check-in and check-out times?
The check-in time is 3pm and check-out at 12pm.
Can we arrange an early check-in and/or late check-out? How much would this be?
In order to get an early check in or late check-out the previous/following day has to be reserved in full.
Will a deposit be taken?
Yes If your rate type is non-refundable the total price of the reservation will be charged. For refundable rate types we will charge the amount of the first night 48 hours before check-in.
What is the minimum check-in age?
In memmo Alfama is 16 year old.
In memmo Baleeira and memmo Príncipe Real there are no age restrictions.
Will my credit card be charged before arrival or once I arrive and check-in?
Yes If your rate type is non-refundable the total price of the reservation will be charged. For refundable rate types we will charge the amount of the first night 48 hours before check-in.
Our flight arrives late. Will I still be able to check-in?
You may check-in at any time. We have a Front Desk service that runs 24/7.
Is this hotel non-smoking?
Yes
What is your child's policy?
The policy at memmo Baleeira sets that children with less than 12 years old are free of charge.
It is recommended that families traveling with children over 3 years-old stay in Suites.
In our Double Rooms is not possible to accommodate children with more than 3 years old.
At memmo Alfama, we have policy regarding children with less than 16 years old.
Due to the characteristics of the hotel (namely the terraces that can be dangerous for children), we can only welcome children with more than 16 years old.
memmo Alfama is the perfect getaway for friends or couples looking for a quiet break for the exclusive use of people above 16 years old.
At memmo Príncipe Real it is possible to accommodate 1 child with an adult in our Superior Two Bedrooms.
Under 12 years old the price is €50, 00 per night. Children with 12 years and above are considered adults at this property and the price is €100,00.
Do the prices displayed on the website include taxes?
Our prices already included all taxes except the city tax in memmo Alfama and memmo Príncipe Real. This tax will apply only for guests older than 13 years old who stay in Lisbon City, and consist on a payment per day and per person, for a maximum of 7 days. As mentioned, this city tax is not included in our rates.
Is it possible to send a package to your hotel ready for collection on arrival?
Yes, it is possible.
Please contact memmo Baleeira's front desk: dial (+351) 282 624 212 or send an email to baleeira@memmohotels.com.
Please contact memmo Alfama's front desk: dial (+351) 210 495 660 or send an email to alfama@memmohotels.com.
Please contact memmo Principe Real's front desk: dial (+351) 219 016 800 or send an email to preal@memmohotels.com.
Do you allow access to your pool/bar for the public?
In memmo Baleeira our pool is available for hotel guests only. We will be glad to welcome visitors in our Fornaria restaurant (subject to availability), open daily (12pm-12am).
In memmo Alfama our pool is available for hotel guests only. We will be glad to welcome visitors in our Wine Bar & Terrace from 12pm to 11pm.
In memmo Príncipe Real the pool is available for hotel guests only. We will be glad to welcome visitors in our Restaurant & Cocktail Bar, Café Príncipe Real from 12pm to 11pm.
Do you have a restaurant onsite? How can I make a reservation?
In each of our hotels, we do a Restaurant. Should you wish to make a reservation you can contact us:
- Memmo Baleeira - Fornaria Restaurant. To contact our restaurant please dial: (+351) 282 624 212 or by email: fornaria@memmohotels.com.
- Memmo Alfama - Wine Bar & Terrace. To contact our restaurant please dial: (+351) 961 150 453 or by email: terrace.alfama@memmohotels.com. You can also make your reservation online at lunch time by clicking HERE.
- Memmo Príncipe Real - Café Príncipe Real Restaurant & Cocktail Bar. To contact our restaurant please dial: (+351) 961 844 248 or by email: cafe.preal@memmohotels.com. You can also make your reservation online by clicking HERE.
What are the restaurant opening times?
In memmo Baleeira, Fornaria restaurant is open from 12pm until 12pm.
In memmo Alfama, our Wine Bar & Terrace is open from 12pm to 11pm.
In memmo Príncipe Real, our Café Príncipe Real is open for breakfast from 7am to 11am, and our restaurant is open from 12pm to 11pm.
Do you have gluten free / vegan / nut free food options?
Yes, we have gluten free / vegan / nut free food options in every restaurant/hotel.
Do you have a gym at your hotel?
Yes, we have a gym at memmo Baleeira and at memmo Alfama.
Is it possible to rent bicycles at your hotel?
Our concierge will be glad to help you with this request. Please contact us at:
Memmo Baleeira : (+351) 282 624 212 or by email: baleeira@memmohotels.com
Memmo Alfama: (+351) 210 495 660 or by email: alfama@memmohotels.com
Memmo Príncipe Real: (+351) 219 016 800 or by email: preal@memmohotels.com
Do you host conferences or have meeting rooms?
Our hotels memmo Baleeira and memmo Príncipe Real are prepared to hold meetings, events, and conferences. Please contact us by email for more information: sales@memmohotels.com
How many rooms does your hotel have?
In memmo Baleeira we have 145 rooms. In memmo Alfama we have 42 rooms, and in memmo Príncipe Real we have 41 rooms.
Do you have interconnecting rooms at your hotel?
Unfortunately, we have no interconnecting rooms in our Hotels.
Do you have rooms with disabled access?
Yes, we have 1 room per hotel with access for people with reduced mobility. Should you require it specifically, please let us know at:
Memmo Baleeira : (+351) 282 624 212 or by email: baleeira@memmohotels.com
Memmo Alfama: (+351) 210 495 660 or by email: alfama@memmohotels.com
Memmo Príncipe Real: (+351) 219 016 800 or by email: preal@memmohotels.com
Do you have cribs available?
We have cribs available in memmo Baleeira. Should you require it specifically, please contact memmo Baleeira's front desk:
dial (+351) 282 624 212 or send an email to baleeira@memmohotels.com
Do you allow extra beds in rooms? How much does it cost?
In our hotels in Lisbon (memmo Alfama & memmo Príncipe Real) we do not have extra beds. In memmo Baleeira we have Family Rooms that can accommodate 2 adults and 2 children.
Do your rooms have tea and coffee making facilities?
Our rooms at memmo Baleeira and memmo Príncipe Real have tea & coffee station. At memmo Alfama, only Premium Rooms have tea & coffee station available.
Do you have hairdryers?
All our rooms are equipped with hairdryers
Do you have air conditioning?
All our rooms are equipped with air conditioning.
What time is breakfast served?
At memmo Baleeira our breakfast time is from 7:30am to 11am.
At memmo Alfama our breakfast time is from 7:30am to 11am.
At memmo Príncipe Real our breakfast time is from 7am to 11am.
Do your bookings include breakfast or do I have to pay extra?
All reservations made directly with us include breakfast.
Does this hotel offer Room Service?
Our Hotels have Room Service with an added cost.
Can I store my luggage?
You can store your luggage with us. Please ask our Front Desk Agents.
Memmo Baleeira : (+351) 282 624 212 or by email: baleeira@memmohotels.com
Memmo Alfama: (+351) 210 495 660 or by email: alfama@memmohotels.com
Memmo Príncipe Real: (+351) 219 016 800 or by email: preal@memmohotels.com
Do you have an elevator at your hotel?
We have elevators at our Hotels.
Do you provide car hire?
Our concierge can help you with this request, please contact us at:
Memmo Baleeira : (+351) 282 624 212 or by email: baleeira@memmohotels.com
Memmo Alfama: (+351) 210 495 660 or by email: alfama@memmohotels.com
Memmo Príncipe Real: (+351) 219 016 800 or by email: preal@memmohotels.com