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Best Rate Guaranteed

Best Rate Guaranteed

If you book any of our hotels and find – within 24 hours – a lower price on another website we will honour that price and give you a further reduction of 5%.

How can you benefit from the Best Price Guarantee? It's very simple!

  • Book a room at memmo hotels website, taking advantage of our best available rates.
  • If within the following 24 hours you find a lower rate for an equivalent offer on another Internet site (same dates, same room type, same sales conditions, etc.) complete the online claim form on our site to submit a claim under the Best Price Guarantee or simply call us.
  • Our customer service department, after verifying the information you provide, will confirm your reservation at the lowest stated rate with a further reduction of 5%.
  • You can therefore enjoy your stay with the guarantee of getting the best price for your room. So why book anywhere else?
  • Example:
  1. Rate booked on €200
  2. Rate found on another site: €180
  3. Final rate applied: €171 (€180 - 5%)

General Terms & Conditions

  1. You must have a confirmed reservation made through the hotel website or sales/reservation department.
  2. You must find a lower publicly available rate ("Lower Rate") on another booking channel for the Same Accommodations. "Same Accommodations" means the same room type, with the same dates and length of stay, same number of guests, same designation as either refundable or not-refundable, same advance purchase policies, and the same terms and conditions governing the room rate.
  3. You must complete and submit an online claim form or you can simply call us to 351 213 514 368 and follow the telephone representatives instructions to process the claim.
  4. You must submit your claim within 24 hours of making your reservation and at least 24 hours prior to your arrival at the hotel.
  5. The Same Accommodations must be available for purchase at the Lower Rate when we validate your claim.
  6. You may only submit one claim for each stay. A "stay" means the total number of consecutive nights spent at the same hotel by the same guest or guests.
  7. Our Guarantee does not apply to the following:
  • Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made (e.g.,,
  • Hotel packages or travel packages which may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities.
  • Discount or negotiated rates not available to the general public.

Online Claim Form - Found a better price?

Two ways to claim your offer:

  1. Complete the form below and indicate the check-in/check-out dates, type of room booked, the lower rate found and the booking channel where you found it. Then click "submit".
  2. Call us and ask for guest assistance memmo Baleeira +351 282 624 212 or memmo Alfama +351 21 049 5660

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